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SHIPPING & RETURNS

SHIPPING POLICY

At Travel Gurus, we work with trusted suppliers to bring you premium travel gear at competitive prices. Most of our products are shipped directly from our international warehouses, which allows us to keep our prices low without compromising on quality.

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Processing Time Orders are processed within 1–3 business days of payment confirmation. You will receive a confirmation email with tracking information once your order has been dispatched.

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Shipping Times

  • Standard Shipping (UK): 5–10 business days

  • Some items may arrive in separate packages if ordered from different suppliers.

 

Shipping Costs

  • Free standard shipping on all orders within the UK.

 

Tracking Your Order Once your order has been shipped, you will receive a tracking number via email. You can track your parcel through the carrier's website. Please allow up to 48 hours for the tracking information to update after dispatch.

 

Important Notes

  • Delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, holidays, or circumstances beyond our control.

  • Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

  • If your order has not arrived within 30 business days, please contact us at [support email] and we will investigate immediately.

​​RETURN & EXCHANGE POLICY​

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer returns and exchanges under the following conditions.

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Return Eligibility

  • Items must be unused, in their original packaging, and in the same condition as received.

  • Returns must be requested within 14 days of delivery.

 

How to Request a Return

  1. Contact us at [support email] with your order number and the reason for your return.

  2. We will review your request and provide return instructions within 48 hours.

  3. Once we confirm your return is approved, please ship the item to the address provided.

  4. Refunds are processed within 5–7 business days of receiving the returned item.

 

Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery with photographic evidence. We will arrange a replacement or issue a full refund — you will not need to return the defective item in most cases.

 

Wrong Item Received If you receive an incorrect item, please contact us immediately with a photo of the product received. We will send the correct item at no additional cost or issue a full refund.

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Non-Returnable Items

  • Items that have been used, washed, or altered

  • Gift cards

  • Items on final sale or clearance

 

Refund Method Refunds are issued to the original payment method used at checkout.

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Customer Responsibility Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect. We recommend using a tracked shipping service for your return.

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Questions? Contact us at [support email] and our UK-based support team will be happy to assist you.

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